FAQ
Your Questions, our Best Answers
About our supplements
Do our products contain gluten?
None of our products have ingredients that contain gluten. However, they are not lab-tested so we cannot exclude the presence of small residues that might be problematic for very sensitive individuals.
What is the average expiration date?
The average expiration date of our products is 2 years from the date of production.
Where is the expiration date on our labels?
You will find it close to the barcode or in correspondence to the website www.vegavero.com after "Mindestens haltbar bis / Best before".
How often do you lab-test your products?
We test our products once a year. Feel free to contact us if you are interested in the documentation.
Are our products certified / registered?
All our products are registered and certified for commercial use. For some products, the registration might be delayed due to bureaucratic problems. Feel free to contact us and request the registration for a product you are interested in.
Do you also sell your products on Amazon?
You can also find us on Amazon. All the offers and pages are handled and managed by us and the products are the same as the ones we sell on our online shop.
Why are some of the products not on Amazon?
In some cases, products have different regulations in different countries. Certain products require a prescription in certain countries, hence we cannot sell them on Amazon.
Methods of intake
Can I take the products if I am taking medications?
We specify it on our labels when it is necessary to ask a specialist before taking our supplements with medications. When in doubt, always ask your doctor or a health care professional.
Can I open the capsules if I have problems swallowing them?
We advise not to open the capsules in the case of vitamins, or any product that contains vitamins. For the other types of supplements, you can open the capsules but take the powder as soon as possible. However, for some products the taste may not be pleasant.
After some time the content of the capsules hardened. Is it still safe to take the product?
When this happens it means the capsules have been in contact with air for too long. For this reason it is better not to take them anymore.
Can kids/teenagers take the product?
Except for our Junior products, all of our supplements are developed for adult use.
How many supplements can I take at the same time?
Depends on which supplement you are taking, however most of them are safe to take continuously. Contact us or ask your doctor about intake methods.
I’ve been taking your supplement for a whole week now and I don’t feel anything. What can I do?
ince our products are natural, the effects can vary considerably from person to person and depending on the supplement. You might feel the effects already after a few days or after one or two months of taking.
Why do I have to take so many capsules for the daily dosage? Other companies only have one capsule per day.
Depends on the product since for every product we want to achieve a certain dosage, and sometimes the amount of capsules per daily dosage has to be more than one.
Shipping
How much are the shipping costs?
For the UK, the current shipping costs are those for non-EU zone 1, which you can find under the shipping and payments page.
How long does it take for my order to arrive?
Usually at least 5 working days, depending on your location.
Where is my order?
In case of shipping problems you should contact DHL as we cannot intervene for you. We are not the ones responsible for deliveries and shipments because we rely on DHL. If your package gets lost or returns to us, contact us and we will arrange a solution.
Did the product arrive damaged or defective or is it not what was ordered?
You can contact our customer service by sending an e-mail with some pictures of the damaged part and the order number.
Personal Account
Why are the prices different when I proceed to the payment compared to when I put them in the cart?
Usually, when you enter our website without being logged in, the prices shown include German taxes, which account for 7%. When you proceed to payment and log in, the prices will change automatically according to the tax percentage of your country.
I want to change my shipping address. What should I do?
If the parcel has already been sent, we cannot change your address. In this case you should contact DHL. Otherwise you can change your address at any time from your account.