365-Day Satisfaction Guarantee

We stand behind the quality of our products. If a product does not meet your expectations, we will refund your purchase price within 365 days.

How it works:

  1. Contact us within 365 days
    Please reach out to our customer service within 365 days of receiving your order.
  2. Provide feedback
    Please briefly let us know why you are not satisfied with the product (e.g., taste, tolerance, effect). Your feedback helps us improve our products.
  3. Receive your refund
    We will refund the purchase price using the original payment method.

Guarantee conditions:

  • Valid only for orders placed through our official online shop (vegavero.com)
  • Only one refund per product per customer is allowed
  • Only one opened package per product can be refunded
  • Returns are only accepted in household quantities
  • A maximum of two guarantee claims per customer per calendar year
  • Returns are usually not required
  • Applies only to customers who are trying the respective product for the first time

Important notice:

This satisfaction guarantee is a voluntary additional service and applies in addition to our Terms and Conditions. Your statutory warranty rights remain unaffected.